Refund & Cancellation Policy
Last updated: 2026
1. Amakhredithi edijithali ahanjiswa ngokushesha
Lapho uthenga iphakethe lamakhredithi, angezwa ku-akhawunti yakho ngokuzenzakalela ngokushesha nje lapho i-Razorpay iqinisekisa inkokhelo yakho — ngokuvamile ngaphakathi kwemizuzwana. Ngenxa yokuthi lokhu kuwukuhanjiswa kwedijithali okusheshayo (hhayi impahla ebonakalayo noma isibhalisomali), ukuthengwa kwamakhredithi ngokuvamile akubuyiselwa imali uma amakhredithi asefakiwe ku-akhawunti yakho, ngaphandle kwezimo ezingezansi.
2. Uma UFANELEKILE ukuthola ukubuyiselwa kwemali noma ukulungiswa kwamakhredithi
- Inkokhelo ithathiwe kodwa amakhredithi awafakwanga — uma i-Razorpay iqinisekisa ukuthi inkokhelo iphumelele kodwa ibhalansi ye-akhawunti yakho ingashintshwanga (iphutha lobuchwepheshe ngasohlangothini lwethu), sithinte unenombolo yenkokhelo yakho futhi sizokwengeza amakhredithi asilele noma sibuyisele inkokhelo, noma yikuphi okuthandayo.
- Inkokhelo ephindwe kabili — uma ukhokhiswe kabili ngokuthenga okufanayo ngenxa yephutha (isibonelo, ukuchofoza kabili ku-"Thenga Manje"), sizobuyisela inkokhelo ephindiwe.
- Ukwehluleka kokuguqula — uma ukuguqula kuhluleka maphakathi nendlela emva kokuthi amakhredithi esekhishiwe, lawo makhredithi abuyiselwa ku-akhawunti yakho ngokuzenzakalela uhlelo — awudingi ukusithinta ngalokhu.
3. Uma ukubuyiselwa kwemali KUNGASEBENZI
Asinikezi ukubuyiselwa kwemali ngamakhredithi asetshenziswe ngempumelelo ekuguculweni okuphelele, ngenxa yokungeneliseki ngokunemba kwe-OCR ekusikweni okusezingeni eliphansi (izinga le-OCR lincike embhalweni wokuqala), noma ngamakhredithi aphelelwe isikhathi angasetshenziswanga — amakhredithi athengiwe asebenza unyaka owodwa kusukela ngosuku lokuthenga, ngakho vele uwasebenzise ngaphambi kwalokho.
4. Indlela yokucela ukubuyiselwa kwemali
Thumela i-imeyili ku-[email protected] nge-imeyili ye-akhawunti yakho nenombolo yenkokhelo ye-Razorpay (ebonakala ekuqinisekisweni kwenkokhelo yakho). Sizama ukuphendula ngaphakathi kwezinsuku zebhizinisi ezingu-2-3.
5. Isikhathi sokucutshungulwa
Ukubuyiselwa kwemali okuvunyiwe kukhishwa kubuyele endleleni yakho yokuqala yokukhokha nge-Razorpay futhi ngokuvamile kubonakala ngaphakathi kwezinsuku zebhizinisi ezingu-5-7, kuncike ebhange lakho noma umkhiphi wekhadi.
Leli khasi lihunyushiwe ukuze kube lula kuwe. Uma kuba khona ukungqubuzana noma umehluko phakathi kwalolu hunyushwa nombhalo wesiNgisi wangempela, uhumusho lwesiNgisi luyoba yilo olusebenzayo futhi yilo kuphela olubopha ngokomthetho.