সাহায্য দরকার?
সবচেয়ে বেশি জিজ্ঞাসিত প্রশ্নের উত্তর। বিস্তারিত দেখতে একটি প্রশ্নে ক্লিক করুন।
Is my file safe? Do you keep a copy of it?
No. Every uploaded PDF and the file it's converted into are automatically deleted from our servers within 15 minutes of being processed. That deletion is automatic and unconditional — it is not something we have to remember to do. Nobody manually looks at your files; nothing is kept, shared, or used for anything beyond running the conversion you asked for. Our Privacy Policy sets this out in full.
What happens to my credits if a conversion fails?
They're refunded automatically the moment the job errors out — you don't need to contact support for this. You can see every refund on your Credit History page.
Where can I see what my credits were actually spent on?
Your Credit History page (linked from the navigation once you're signed in) is a permanent, never-cleared record of every tool you've run, what file, what it cost, and when — not just the last 24 hours.
Do purchased credits expire?
Yes — a credit pack is valid for 1 year from the date you bought it. Your dashboard shows the exact expiry date for each purchase separately if you've bought more than once.
What's the difference between buying credits and the Unlimited plan?
Credits are pay-as-you-go — each conversion or tool run costs a small number of credits from your balance. The Unlimited plan is a flat-rate subscription: while it's active, every tool is free and unlimited, with nothing deducted from any credit balance.
Does PDF to Word support Hindi?
Yes — both real embedded Hindi text and scanned/OCR'd Hindi documents, including older government/corporate PDFs authored in a legacy non-Unicode font (Kruti Dev, DevLys, Chanakya and similar) that other tools often get wrong.
I bought credits but they haven't shown up yet — what do I do?
Credits are added automatically within seconds of a successful payment. If a payment was captured by Razorpay but your balance wasn't updated, contact us with your payment ID from the confirmation email/SMS and we'll sort it out — see our Refund & Cancellation Policy.
Can I get a refund on unused credits?
Credits are delivered instantly on purchase, so they're generally non-refundable once added — except for a failed/duplicate charge or a technical issue on our end. See the Refund & Cancellation Policy for the full list of cases.
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